Cancellations, returns and pre-orders

As a consumer you have the right to withdraw from the contract within 14 calendar days without giving any reason and without penalty (arts. 102 to 108 of Spanish Royal Legislative Decree 1/2007, General Law for the Protection of Consumers and Users). The period runs from the day you, or a third party other than the carrier indicated by you, receive the watch. If an order arrives in several deliveries, from the last one.

In addition, we voluntarily extend the period to 20 calendar days from delivery, on the same terms.

You can also withdraw before receiving it: in that case we don't ship it (or you refuse it) and we refund everything.

Any of these ways works; you just need to tell us clearly:

• The “Withdraw from the contract here” button on your order page (link in the confirmation email) or on the Withdrawal page.
• An email to info@darvano.es with your name and order number.
• The model form at the end of this page (using it isn't mandatory).

We'll send you an acknowledgement by email without delay, with the date and time we received it.

If you already have it, send it to us within 14 calendar days of telling us you're withdrawing, to the address we give you, with its case and paperwork. The cost of returning it is on you, unless the watch is defective or we sent you the wrong one.

You may examine it as you would in a shop. If it has been handled more than necessary to check it (for example, links removed or cut, scratches from wear or without its protective films), we may deduct the corresponding loss of value from the refund (art. 108 of the Spanish consumer law).

We refund everything you paid, including standard shipping, within 14 calendar days of your withdrawal, to the same payment method and free of charge. If you chose a more expensive shipping option than standard (express), the difference isn't refunded (art. 107 of the Spanish consumer law).

If you already had the watch, we may wait until we receive it, or until you send us proof of shipment, before refunding (whichever comes first).

Some watches are sold as pre-orders: you pay 100% when you pre-order and we buy them in a batch once the number of pre-orders shown on their page is reached, with a visible progress bar. It isn't a deposit: it's the full price, and you lose nothing if you cancel.

• Timelines: on the product page and in your confirmation we state the goal, the deadline to reach it (usually 40 days from opening the batch) and the delivery times: from when we buy the batch, usually 10–15 days to our warehouse and about 10 more days to your door, with tracking. We email you at every step.
• If the goal isn't reached before the deadline, pre-orders close and within a few days we email you which of these options we're taking: (a) we buy the batch anyway and keep the stated timelines; (b) we extend the deadline, with the new date, and if you don't want to wait you can cancel your pre-order with a full refund; or (c) we cancel the batch and refund 100% within 14 days at most.
• You can cancel your pre-order at any time before receiving the watch, with a full refund, using the “Withdraw from the contract here” button.
• If we're late compared with the maximum timeline we gave you, you can terminate the contract and get back everything you paid (art. 66 bis of the Spanish consumer law).

All watches have a 3-year legal warranty from delivery for any lack of conformity (manufacturing defects in the movement, case or crystal). You're entitled to repair or replacement at no cost and, if that isn't possible, to a price reduction or to terminate the contract. Normal wear and damage from knocks or drops, crystal broken by accident, water not due to a defect, misuse or tampering by you aren't defects. More in Warranty.

Write to us first at info@darvano.es: we reply within one working day. If you're not satisfied, you can ask us for an official complaint form or contact your local consumer protection services or the Spanish Consumer Arbitration Board.